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about us
Ioytic is an innovative digital store founded with the purpose of connecting you to the best products through a modern and reliable platform. At Ioytic, we believe that every customer deserves access to quality products with the convenience that the digital world can offer.
Our Vision
At Ioytic, every purchase is an opportunity to create a special connection with you. Welcome to our family.
Everything we do starts with why
Made with love
A team with a goal
Frequently asked questions
What is the return policy?
According to the CDC (Consumer Protection Code), the request to cancel online purchases must be made within 7 business/calendar days after the date of receipt.
For credit card refunds, our finance department has a maximum period of 7 business days to process the refund with the credit card company. The deadline for the balance to be returned to your credit card is up to 120 days, depending on the card companies and the closing date of your invoice.
If a refund is necessary, it will be made to a current account within a maximum period of 10 business days after the quality analysis and can only be made to an account with the same CPF that was used on our website.
In the case of products returned without prior communication, outside the deadline, with missing or divergent items, without the label or invoice, they will be returned to the customers.
The same applies to exchanges rejected after our quality department analyzes the products. These will be returned to customers via cash-on-delivery (Sedex), and the customer will be responsible for paying the shipping costs.
Attention: Ioytic is not responsible for shipping costs for returns followed by refunds, chargebacks or exchanges for other products. These expenses are the customer's responsibility.
When will I receive my order?
We'll work quickly to ship your order as quickly as possible. Once your order ships, you'll receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and fairly priced.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You'll always know the shipping cost before you make your purchase. However, most products offer free shipping.
Are any purchases final sales?
We cannot accept returns on certain items. These will be carefully marked prior to purchase.